Service Heroes

Service Heroes specialises in property maintenance and provides quality trade services including electrical, plumbing and Air Conditioning to residential, strata, real estate and commercial clients in Sydney and Victoria.

Our Vision:
"Changing the way you think about Tradesman. Experience five star service, friendly staff & Respective Options".

Our Mission:
“Mr Switch is dedicated in providing electrical services to Australian businesses & residents, based upon honesty, communication and respect, to help make life easier with superior value. ”

To endorse Service Heroes as a company who provides reliable, prompt and efficient electrical services to the wide community.

To provide every single customer with quality workmanship at an affordable price whilst satisfying and exceeding their expectations every time.

To recruit staff who share our same commitment to excellence in customer service and care, and who are willing to continue to develop and learn into the future.

To grow our company through revenue of fair profit which will be used to invest back into the company in order to stay updated with technology, keep our employees happy and education. This investment will guide our company to maintain our quality workmanship and excellent service for our customers.

To keep and maintain our positive reputation through continual word of mouth and referrals, for future work through establishing relationships with our customers, employees and suppliers.

Service Heroes Values:

Customers
We will exceed our customers expectations in customer service and care
We will perform quality workmanship that will meet all technical codes and Occupational Health & Safety standards
We will recommend cost saving solutions only after thoroughly investigating the issue at hand
We will respect our customers homes by removing our boots on entry and leaving the property as clean as we found it
We will listen to customer feedback in the desire for continual improvement to the business

Employees
We will employ only those that share our commitment to excellence in customer service and care
We will treat our employees with mutual respect and integrity
We will empower our licensed electricians to make decisions on behalf of the business to do what is needed to satisfy our customers . This will in turn assist to build their self-confidence and courage
We will provide the right equipment with the latest technology, training and a friendly and safe work environment with the aim of saving money and time for the client
We will recognise our staff as our greatest resource and asset
We will set a common goal of continual improvement by all employees

Suppliers
We will treat our suppliers with mutual respect and integrity