Service Management Specialists Pty Ltd

We help you to Plan, Design & Operate your Information Technology better.

My name is Kirk Penn, as a Certified ITIL Expert based in Sydney Australia I work with companies that are household names (Telstra, CBA, Singapore Power, NSW Transport, Fonterra, Accenture, HP, Vodafone etc) as well as small and medium businesses who want similar results – more effective IT processes, reduction in IT costs, and better alignment between their IT and business.

Driven by my passion to help others succeed with their IT Service Management endeavors I started Service Management Specialists in 2010 combining over a decade of experience as a vehicle to help IT professionals achieve their IT Service Management goals.

Service Management Specialists has a focus on improving the key operational process aspects of IT:

Incident Management
Problem Management
Change Management
Release Management
Configuration Management
IT Service Catalogue