Shannons Insurance

I rang for a quote on my pride and joy and they weren't interested in insuring it... never again.

Always helpful & personal. Good deals on adding multiple vehicles to your policy.

They are really doing por service I had acciden wasn’t my fol some one hit my car and I reported accident what happen they telling me it’s was my fol and also fixing my haft the car when comes to sales to insurance they good never ever give they name out again.car accident happen 3 weeks know never receive any phone call to what happen how I’m doing I give one star if is my hand I will give nothing

Best insurer I have ever dealt with . Having insured a multitude of vehicles with Shannons over the past 6 years and having had a couple of "not at fault" claims as well as a more recent "at fault" claim, I have always found them efficient and easy to deal with.

Cannot be more dissatisfied with their service completely left in the lurch 10 months for a repair

I'm surprised by some of the poor feedback I've read on Shannons. I've been insured with them since I was 27 (when no one else would insure an under 30 driver with a 200sx). I am now 38, and have been with Shannon's ever since. They have always provided the cheapest quote (or close to, Youi would have saved me $80 per year, but not worth moving to an unknown company for $80).
I had two at fault claims within 3 months (around 5 years ago now) through my own stupidity (face palm).
Both times were walking-pace collisions (never had an accident before or since mind you).
Shannons were understanding of the situation, processed my claim quickly, and allowed me to use a local approved repairer of my choice.
I really can't complain at all, and I have all policies, including home and contents with them.

Always great service and less expensive premiums every time.

Had a "Not at Fault" accident on my Hyosung GT650RL a couple of weeks ago. Paid the excess immediately as the driver at fault did not stop & no details recorded. Did not receive a single follow up call from Shannons at all in two weeks to keep me apprised of the situation. I have had to do all the follow ups! When the tow driver picked up my bike, he started it and it sounded very sick (I had not been game to start it after the accident as fuel was leaking). Quote from repairers came in at $4,070.54 according to Shannons. Agreed Value of the bi ke was set at $6,100. They didn't even follow up on the quote from the repairers until I made a complaint after two weeks of not hearing anything.

Received news today from Suncorp Assessor that he has decided to repair the bike stating "there was no structural damage" and "call the repairer for any more info". I am amazed they have chosen to repair the bike given how sick it sounded. Repairer says ETA is anywhere for 28 days to 10 weeks! I was stupified that the assessor decided in his infinite wisdom not to write my bike off. He didn't even do an inspection of the bike, his decision was based purely on pictures taken by repairer, the repair quote & $$ value!

I will be taking the bike to a proper qualified bike mechanic after it is returned to me to get a proper check done to ensure there is no internal or structural damage that the repairer or Shannons is hiding. If anything like this is found, I will be asking why the bike was classified as "To be repaired", rather than a "repairable write off". May have to seek legal advice depending on outcome.

My advice to any prospective motorcycle insurance purchasers is to avoid Shannons at all costs. Customer Service is almost non-existent. They are quick to take your money and promise the earth but fail to deliver! I guess you don't know how bad an insurance company is until you have a claim with them.

Suffice to say, I will not be renewing with Shannons when my renewal is due and will avoid Suncorp companies at all costs as well. Pity I can't give them -5 stars.

Been insured with them for over 15 years. Have many classic vehicles insured with them and they are always super helpful and compassionate with enthusiasts cover. I would suggest some of the bad reviews here are from people who are not car enthusiasts and just looking for the cheapest cover available. I literally wouldn't trust my cars with any other insurer!