Sofa Studio

Our first encounter with Sofa Studio was great. Colleen served us and between her great service and the fact that they could custom make an Australian made sofa to suit our requirements was what made us return to Sofa Studio and place an order. When we returned to Sofa Studio to speak about the type of sofa we wanted to order we were served by Anthony the owner, as it was Colleens day off. We had a few questions with regards to how we wanted our sofa to look based on a previous conversation that we'd had with Colleen. Anthony said that he could help us and that he new exactly what we wanted and boasted about his experience in the industry and how he new more than Colleen.

Two and a half weeks later we received our sofa and it was not only wrong, but not of very good quality either. The sofa had cardboard packers underneath each of the legs so that it would sit level!!! From here, it just all went down hill.... I won't go into too much detail as I'd be writing a 10 page essay, but from this point onwards we received terrible service by Anthony, but not by Colleen. It took them 9 days to finally come and pick up the sofa so that part of it could be remade. We received it about 1 week later, the sofa now no longer had cardboard packers under the legs due to us complaining directly to Jason at Charter Pacific who turned out to be the manufacturer of the actual sofa and not Sofa Studio (interestingly enough, on our first encounter with Jason he was quick to give us his business card and told us to go directly to him in future if we wanted to purchase another sofa). After our second attempt taking delivery we now had a new problem with the sofa. My sofa is a corner one and it had to be made in two pieces, but it now had a 2cm gap where the two sofas met up!!!! So once again the sofa had to be repaired for the third time, more phone calls were made and more terrible service was given.
I am so disappointed in my sofa! I wanted an Australian made good quality sofa and what I've ended up with is an over priced Chinese one. I am even more disappointed in the service. We were inconvenienced so much through out all of this having to keep my old sofa in my garage on standby every time and because of this having to park my car on the street, without ever getting an apology or some sort of compensation and all this was sorted just 2 days before Christmas.
I really should have pushed for a refund and gone somewhere else!

I ordered 2 sofabeds from Sofa Studio for delivery to Hobart (Tasmania). Anthony Meyer was a great help and provided a lot of help in selecting the right product for my needs. The sofas were manufactured and delivered within the promised timeframes. The sofabeds are great from its design to the comfort level provided. They have added a wow factor to the rooms in which they are located. Highly recommend Sofa Studio for their service and professionalism.

Our sofas arrived today and we are thrilled. Our experience with Sofa Studio from start to finish has been outstanding. From our initial consultation with Colleen to our further discussions with Anthony we were impressed with their expertise and the depth of their knowledge. They understood what we were looking for and filled the "brief" perfectly. Their assistance with suitable styles and fabrics was invaluable. Our next purchase is a sofa bed and we will definitely be purchasing it at the Sofa Studio and enlisting their expert advice once again. A very happy customer who is delighted to recommend an Australian company with an excellent Australian product (and Australian staff !)
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We are over the moon with our new sofas - the workmanship and quality is fantastic. We have one sofa bed (4 years old and still in top shape),two amazing custom madelounges (one so huge it had to be carried up several flights of stairs ) and some chairs. Anthony went out of his way to source our chosen top quality fabric and it all looks super professional, is most comfy and is top 'designer' standard !