Spotlight Castle Hill

Absolutely amazing range of products and very helpful staff. I wasn't sure about what a new product did, and a nice lady opened one for me and we worked it out together. Highly recommend this store for all your crafting needs!

Very good. Staff good. Has a coffee shop. Accessible for disabled.

Disgusted after confirming items were available and at the sale process turn up the next day to collect only to find the sheet sets have gone from $49 to $179. Would have been nice if the sales person bothered to advise the sale ended that day.....

Fairly large store with a good range, sadly they are always understaffed. The staff always seem exhausted. Most of them are more than willing to help where they can but are limited by the workload. Store is usually well presented when I go, and if I can't find something I can usually ask if it's in stock if I'm able to grab someone. If something isn't on sale one week it will be the next or the week after; Spotlight are always having sales and this particular store is right in the thick of a heap of other home improvement stores. A DIY enthusiast's dream.

Horrible first experience at this store Spotlight Castle Hill. Staff are RUDE and not accomodating at all. Made us feel going into their shop a priviledge and something we should be thankful about. Staff needs to be trained better.

I am very disappointed, I called the costume department and they don't have any goat costumes. In fact, they don't have any animal costumes in general. So someone please explain to me what is the point of having a costume department in the first place ???? Can't a man just be a goat every once and a while.

I don't recommend the custom made curtains. They really messed up our order and want full payment before you even see your curtains. So many mistakes with our order and no compensation was offered.

We found your policy re defects in sewing machines to be extemely unhelpful. Also after we'd bought the Elna machine for ~$250 and then found it defective,a week later on picking it up and wasting our time and petrol we dind that the machine is on sale at half that price. Not happy. The staff were unfriendly except when recommending this substandard machine

Craft, sewing and knitters nightmare. Spotlight has so much variety that each time I go there I need to have a look around. You can make it a quick visit but take your time and enjoy. They now have a cafe downstairs so you can have a coffee break and go back to finish your shopping

Terrible service. Staff are not trained and don't know how to serve customers. Too eager to go home at home time and will tell you that to your face. The manager is just as bad and very aggressive. It's not what she had to say it's how she said it made it worse. No matter how right you are it is how you communicate it that makes the customer service experience great but the manager has no tact and poor choice of words. Will not shop there ever again.

Great parking and new facility. Great stock and variety. Understaffed. Never enough staff on registers

Disgusting customer service.

Called for a product enquiry. Store picked up after 5th attempt. Transferred to the department where no one picked up after 10 mins and then call was terminated.

Excellent customer service. I arrived at closing time to return a few goods and the lady at the counter told me to go in anyway and she processed the returns for me. In terms of the store, it's really spacious and well stocked on all sorts of crafts and sewing goods.