The Business Lifesaver

Soft Skills Training & Coaching. Working with individuals and teams to improve effectiveness and efficiency in delivering tangible outcomes and solutions.

Michael Gencher – The Business Lifesaver

Michael Gencher is a Sydney based - Corporate /Business Trainer, Soft Skills Coach /Trainer, Consultant, and Professional Speaker. Michael specialises in working with individuals and teams to improve effectiveness and efficiency in delivering tangible outcomes and solutions. Michael’s approach is aligned with the famous Albert Einstein quote “"Insanity is doing the same thing over and over again and expecting a different result. " In other words; if you want different - do different!

Originally from Canada, Michael is now celebrating his twenty-fifth year in Australia. Michael started his professional life as trained actor, and a graduate of Canada’s most prestigious theatre school. Even though he quickly rose through the ranks of the industry, his father kept asking him; “when are going to do something serious”? With that kind of pressure, and a little free time, Michael went on to complete his studies in marketing and communications, where he quickly established himself as a Marketing Strategist in demand.
Upon arrival in Australia, Michael felt like ‘a fish out of water’. Here he was living in Bondi, and he could not bring himself to go for a swim at the beach. Simply, the fear was overwhelming. For two reasons, Michael decided to join the world’s first Surf Life Saving Club, Bondi SBLSC. On one hand, to meet people and find a community to belong to. On the other hand, to get over his fear of the ocean. But Michael overcame his fear of the ocean, became a highly commended lifesaver, instructor, assessor and a recipient of the prestigious Life Saver of the Year Award. . . (Twice! ).

As a certified, accredited Trainer and Facilitator, I capitalise on my education, intuition, ability and experience as a Lifesaver and Business Owner, and have become the Chief of Lifesaving at ‘The Business Lifesaver’. Using lessons and analogies from my experience in lifesaving, I deliver workshops, in-house training, coaching and consultation for a wide range of individuals, teams and organisations.

It’s about Soft Skills & Hard Facts!

The phrase ‘soft skills’ is often used to describe the skills which characterise relationships with other people, or which are about how you approach life and work.

Others phrases that are often used for these types of skills include: ‘people skills’, ‘interpersonal skills’, ‘social skills’ or ‘transferable skills’.

‘Hard skills’, by contrast, is a phrase usually used to describe job-specific skills. Examples of such skills include professional skills like bricklaying or accountancy, medical expertise such as diagnosis and treatment, or other skills that can be taught and whose presence is testable through exams. Ironically, for many people, the so-called soft skills are often some of the hardest skills to develop…

My approach to training, coaching and consulting is almost certain to have you doing things differently and successfully. My engaging, intuitive and dynamic approach will captivate, empower and entertain your team or your guests with my primary objective to ensure you get the results you expect. Successful outcomes, be it in business or personal, are best achieved when participants are actively involved, and collaborate in the design and direction of their development. Your team will be uplifted, engaged and in motion, learning valuable skills to achieve real outcomes.

My aim is to afford the opportunity to individuals and organisations to improve, grow, set goals, and achieve results and desired outcomes.
I believe in personal contact, real-time interaction, interpersonal ability, authentic communication, setting the right goals and taking the right steps to achieve them.

In working with the rest of the team of ‘Business Lifesavers’, we do that by…

• Delivering training programs that are dynamic, inspirational and cutting-edge that focus on your business and personal objectives.
• Evaluate organisational practices and individual skills to identify opportunities for continuous improvement.
• Specialise in the areas of management and staff development.
• Develop and deliver customised workshops, training modules for teams and individuals to improve business performance.
• Facilitate change by creating environments that promote communication, risk-taking and collaboration.
• Provide training solutions that are tied to an organisation’s desired future by capitalising on its intellectual potential.

Our aim is to afford the opportunity to individuals and organisations to improve, grow, set goals, and achieve results and desired outcomes.
We believe in personal contact, real-time interaction, interpersonal ability, authentic communication, setting the right goals and taking the right steps to achieve them.

The Business Lifesaver is a leader in designing and development of learning and performance support solutions. We offer our clients total solutions to all their custom learning and performance improvement needs. Each need and each client is addressed individually. No one single solution can satisfy all budgets, all user requirements, or all time constraints. The solutions we design are custom-tailored to fit your unique needs, objectives, budget, and requirements. We are flexible and adapt to challenges.

Soft Skills Training

The Business Lifesaver specialises in soft skills training programs and learning workshops on personal and management development. From basic communication skills to management skills, we offer a wide range of soft skill training to address every business need.

Workshops & Programs

Personal Growth
• Anger Management
• Behaviour Realignment
• Communication Skills
• Listening Skills
• Public Speaking & Presentation
• Critical Thinking & Problem Skills
• Developing Self Esteem
• Customer Service Skills
• Negotiation Skills
• Business Etiquette
• Stress Management
• Leadership Development & Management Skills

Leadership Skills

• Team Building
• Cross-Cultural Diversity Training
• Change Management
• Time Management
• Assertiveness Skills
• Facilitation Skills
• Business Ethics
• Emotional Intelligence
• Decision Making / Problem Solving Skills
• Presentation Skills
• Conflict Management
• Workplace Harassment & Prevention

As an Example…

• Make the transition from being “managers” into “leaders”
• Tackle performance issues more effectively like lateness and poor performance
• Motivate and build their teams into high performing units
• Coach and develop their staff regularly and consistently
• Lead and implement the aggressive change agenda that your company is going through
• Plan out and manage their time and their workloads more effectively
• Delegate work in an empowering way
• Improve their communication and soft skills – working with others to achieve results
• Handle conflict in an appropriate manner
• Improve bottom line performance measures like sales, service and customer satisfaction

Why Soft Skills Training?

Simple… Soft Skills training accelerates Leadership Development.

We will help grow your leaders ‘capacity by what we call…”Action Learning” that focuses on specific current organisational challenges. Action Learning develops a specific leader’s skills by focusing on that leader’s current real challenges. Action Learning is not typical just-in-case learning. It is just-in-time learning to overcome a current leadership & other challenges.