The Co-Op

I would give NEGATIVE stars if possible.
Very Poor response time, Incompetent customer service, bordering on Scam-like behaviour.

I ordered a book online. They got back to me saying it's not in stock. It took them over a month to give me any news about what they were going to do about it.
A "Customer Service Representative" named Angus emailed me saying they have a similar product and asked if I wanted to proceed with the transaction, if not I could arrange a refund.
I got back to him within 24hrs saying I DID NOT want to proceed and requested a refund.
The next day I get a confirmation saying that it's in the post and heading my way.

I tried calling the Customer Service line (during business hours) and only got an automated voice saying all their staff are busy, and then it automatically hung up on me.
I emailed Customer service using their own website stating my case. It's been over a week and I've not gotten and response at all.

Now I have a product that I do not want, nor did I give authorisation to send to me.
Thanks a lot Co-op.

Very very expensive. Service is average. Range is a bit random.

I wasn't really satisfied the book which was a simple networking IT lab manual was out or stock. But it wasn't the reason of my disappointment. They sent me to the other book shop saying that they might have some then in the other shop they were surprised what am I doing there since they don't sell any IT books... Anyway I didn't like their behaviour so I ordered my book online.
However, they're offering with a $25 member registration constant sales for books and they also have a service which says they buy your book back.

Hugely helpful staff - able to find my membership details form 26 years previous based on my prison address in Seven Hills. The Co op book shop still has all the text books an academician might want or student might need. But also has cool things like pop heads and remote control BB-8's. (Star wars fans may need to grab some Kleenex.) Super staff with excellent product knowledge. Probably more useful if you're a student - but alumni of any other Sydney based University are also welcome. No WiFi.

Don't be a fool and queue up behind 234,685 people - preorder your textbooks and other essentials now, click and collect, #unilife like a pro.
#unilifesorted

Finding the right room - critical 🤦‍♂️🤷‍♀️
#unilife #whatnottodo

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Anyone else? #examcram

Chill out before exam study kicks in.
SHOP: https://goo.gl/kxMCB8

Have a swell time outside, in the light, off campus. Drink up the freedom y'all!
#swell #toomanypuns #dontthinkso #unibreak

Get yourself ready for a uni break adventure!
#unibreak #adventureready

The hangover food you need, like right now. FIND IDEAS https://goo.gl/SSoSrY
— Products shown: 101 Hangover Recipes.

All the graduation feels, thanks Dr Seuss
#graduation #DrSeuss #themaster
— Products shown: Oh, The Places You'll Go | By Dr. Seuss.

And you still can! Members save up to 50% on selected secondhand textbooks. GET YOURS: https://goo.gl/5ArWFQ

Stephen Hawking was one of the most influential thinkers of our time. His brilliant theories and commitment to learning will be missed by minds around the world.
http://www.bbc.com/news/uk-43396008

Did you know that less than a third of STEM university graduates in Australia are women, yet it's one of the fastest growing career paths around the globe? Let's lead the change today! #PressforProgress #IWD2018 #internationalwomensday

Check out with zipPay for your chance to WIN your purchase back! Available online and in-store. SHOP: https://www.coop.com.au/

If the first week back at uni taught us anything...

Represent! SHOP: https://goo.gl/jvmB78

Do your wallet a favour! SHOP: https://goo.gl/5ArWFQ
*Selected titles only

Today the Co-op turns 60! We were founded in 1958 by students, for students. It's our turn to say thanks with up to 60% off uni essentials for members. START SAVING: https://goo.gl/zBGYgM

It's our anniversary, but you get all the benefits! Members save up to 60% on back to uni essentials, continuing our 60 year old mission of making uni life affordable and stress free. SHOP: https://goo.gl/zBGYgM

Be book smart, become a member and stop paying more than you should for textbooks. SIGN UP: https://goo.gl/TXjHqP
*Saving example based on prescribed textbooks for Sem 1 Nursing at UTAS Hobart