The Good Guys Erina

The worse customer service i have ever experienced. wont shop there again. Yesterday 3 people waiting to be served 1 woman said i am not doing anymore work and left, the other 2 just pretended to do things, but not serve. If you dont like your jobs leave.

Quick, easy, spoke to 3 different sales people, so helpful amazing - you don't even get served at most shops

Good service. Need more floor staff. Good pricing. Easy parking.

The salesmanship and integrity of people in the computer department at Erina should be questioned. Beware of being flogged the "Concierge Service & Support" for items under $500. It's a rort and completely inappropriate. If I could post this without any star recommendation I would but the system won't let me. Not such Good Guys in my opinion.

I just got told by Jeanette at The Good Guys that the store would replace my Nespresso machine even though the manufacturer wouldn't. She said if I had rung the manufacturer and given them an angry earful, they would have replaced it, but because I was nice about it, they refuse. The store management felt that was unfair and have agreed to give me a replacement at their expense. How nice is that?! Go buy your next appliance at The Good Guys Erina.

Could have a better selection of products. Staff could work on there customer service skills as wel

I left in tears after being bullied by 2 employees because I tried to return a product that was not compatible with my system. They now have the product and my money. I was too ill to argue with them and being on a pension does not allow me the luxury of buying another one.

I recently purchased an Asko Cooktop from the Good Guys at Erina. The cooktop started to tarnish and discolour from the first time I used it. I contacted Asko and also sent two emails to the Good Guys at Erina regarding this issue. The Good Guys never responded to my emails. I then spoke to Geoff the Salesman who sold me the cooktop. A long story short. Geoff spoke to the Asko Representative who had been away for 6 weeks and told me the rep would contact me. He never did. After two weeks Geoff contacted me and said the rep said to use a Magic sponge on the cooktop- this didn't work and I rang Geoff back to let him know. Well, Geoff was so rude I couldn't believe his arrogant attitude. He said my issue was with Asko and that I should ring their warranty phone number (which I had previously). I asked him if he could ask the rep to contact me so I could let him know the "Magic Sponge" didn't work. He said "no", ring the warranty phone number. I asked him to pass my message on, he said he may mention it. Talk about bad after Sales service. This is the 2nd bad experience I have had with this company and I won't be back. This is the first time I haven't written a review of any business, however I felt I needed to share my bad customer service experience. Buyer beware.