The Upholstery Centre

Had a bridge chair covered which is a timber back and cushioned base with timber legs, dropped off 25/9/17 picked material asked for studs and picked them out and said I don’t want it re padded as it’s a chair we don’t usually sit on, quote was done and it was specifically mentioned by Margaret “make sure you add in the studs” to whoever did the quote, 1 min later quote came back at 220.00 for labour!!!! Plus material plus GST. I was a little taken back but wanted the chair covered. Was told approx 2 weeks, 4 1/2 weeks later and after 2 phone calls to them, picked chair up and there were no studs, the reply I got was you were getting back to us and also about another chair you wanted recovered, this was not the case at all, I enquired about another chair but with the price for this one, I could probably buy a new one for the same price. Labour cost was the same without the studs and then was told the labour costs didn’t include the studs!!! they also repadded which I did not ask for. No customer service what so ever, no smile, no warmth. Very disappointed and frustrated that a local business treats customers like this and also a returning customer, this is the 3rd time I have used them but after this one I will definitely be supporting their competitors

The operator was very negative everything was a problem. I gave Bernard a plan chose the material. He said he’d do a quote. 3 days passed I so I rang and asked about the quote. Margaret said no we’ll will call you. After seven days I turned up at the business and was offered no havnt got to the quote yet. Really ! So I left and said I’d leave a review. Well here it is. They get a big fat zero from me there customer service is no good.