Trek Bicycle Rouse Hill

I don't know about why some people are complaining about Customer service, the chances they will never be satisfied no matter where they go.My personal experience with the Rouse Hill Store started when I bought my bike there 6 months ago, have gone back there for several adjustments and every time I WAS SERVED BY A DIFFERENT PERSON, I HAVE NO ISSUE WITH THEIR KNOWLEDGE OR THEIR CUSTOMER SERVICE

If your working in a bicycle shop, you must know your product, bicycle tyre 700C..... 700 is the diameter 'C' is the profile no more information is required stay away

Pro: Really good service! They fixed my bike really well and fast! Couldn't be happier
Con: As other people already said some of the team is pretty arrogant and let's you feel that they know more about bikes than you do (Well of course that's why you work in a bike store and I'm not, but is it necessary to make me feel like an idiot that I can't fix it myself?)

Service quality is definitely 5 stars and I'll definitely be back, but customer relations should be improved.

Friendly and knowledgeable staff with a good product range

Got laughed out of the store for asking what I could get with 500$, i do realize its a low budget but there was definitely a couple of smug statements by the staff member.

Great after sales service and thanks Charles for fixing up my mtb when I really needed it. Its been going great after 2 outings.