Yorke Educational Centre

Not helpful at all.

They Gave me the best copy of the Qura'n money could buy!

Wish I could give them no stars, year after year we have to deal with rude staff, mostly a guy named Paul. One year we were refused a refund because it was out of their two week window. fair enough but they really should state it much clearer on their site and could have been a little friendlier about it. Getting abused is not the way to treat customers when they ask if they can get a refund, particularly when it takes forever to get a hold of them in the first place. Unfortunately the same thing happened for this years books and we made the two week window. We called them at the beginning of November and were told we would have to get a refund by cheque and that they would charge a $10 processing fee!! Guess what, it's now the 4th Jan 2017 and we still haven't received our refund. Called this morning to see what has happened and he said he "missed it" Don't miss our $10 handling fee though right?? Let's see if they still charge us the handling fee after forgetting to give us our money back. They've also taken money for books that are apparently not available until March and one they claim was sent but we haven't received. We weren't told about either of these. Dodgy buggers, if I didn't have to use them I wouldn't. Theres just something so annoying about Paul that just gets me so irritated. So rude!!

Utterly appalling, rude, no service.
Waited 2 months for a refund by cheque...who does cheque anymore???
Then they deduct $10 for admin costs....bloody ridiculous and not justified. $10 for what???

Was on holidays so completely overlooked ordering my sons books until last week....oops.....I called Yorke to check before placing my order and they were extremely helpful they checked to see if they had the books I needed in stock and my order was sent out straight away! Luckily we managed to get all the books before school started back!

Continuously have to deal with this poor excuse for a business because my son's school insists on using them. Every year I have to speak with rude apathetic staff. As with other reviewers, emails are not returned. When I call and request to speak to the manager I end up speaking to someone impersonating that position (Didn't take long to figure it out). This occasion I attempted to return a book that is not required (not used at all) and was refused because it exceeded their 2 week window. Avoid if you can. I will be seeking texts books elsewhere from now on.