1825 Interiors - Furniture Store Fyshwick

Super mixed (and long; apologies) review
I really do try to refrain from giving negative reviews as I know it can reflect poorly on a business but I do believe in giving honest and, hopefully constructive feedback.
My husband and I were lounge shopping on 21 June 2020 and we fell in love with a lounge at the Fyshwick 1825 interiors store. The lady (won’t name names) helping us was very polite and professional in store, she went away to check the availability, came back to us and said “you’re in luck, there is stock available”. She continued to explain it would come in the next shipment and we would have the lounge within a week or two. Perfect!
In store, the lounge had a discounted price on the tag (in our price range) but when the information was written down for us, a couple of extra hundred dollars had been added, which was now outside the price we were looking to spend. I thought this may have been for postage so confirmed but she explained the sale had ended. We said we would have to have a think about it and left the store. The lady came out after us and said we could have it for the discounted price if we purchased before COB that day. We looked around at other stores but had our hearts set on the 1825 lounge. We went back in and made the payment in full and I again confirmed the lounge was in stock and we would have it in a week or two.
Almost two weeks later, I called the Fyshwick store to follow up and it was then I was told the lounge would not be delivered until mid-late August (informed on 21 August it won’t expect it to be delivered until early September) As you can imagine, I was less than impressed, especially since we had sold our lounge within this time to make room for the new lounge. I asked to speak with the lady who completed the transaction. I tried to explain the situation and I was spoken over many times and was told my husband and I misunderstood, which did not help my mood and I certainly could have handled myself better. I felt absolutely no responsibility was taken that there may have been a miscommunication on their end and even a simple apology or any empathy would have likely diffused the situation. I was told, they would call the warehouse and call me back.
I received a call back and on answering (as I had cooled down a bit) I apologised and just explained my disappointment. I was told something along the lines that she was training (or perhaps being trained) at the time of the transaction, although no training seemed to be taking place at the time and again that we must have misunderstood so it seemed responsibility was just being pushed onto anyone else.
I held off writing this review as I wanted it to be level headed. We are likely still about a month off getting the lounge but are still super excited to receive it. I LOVE the furniture and although I would be reluctant, if we were to purchase from here again, I hope our experience would be more positive.

This is my mum and wifes style so was a great place to find a gift!

This shop is stunny full of inspiring colours and designs and beautifully set up. An absolutely pleasure to browse thru with fabulous pieces that would enhance any home. Great location and easy parking with very friendly staff..

Great range of unique furniture perfect for theming an entire room or just a single focal-point piece. They focus heavily on using recycled (or, upcycled) timber for a lot of their furniture, which gives a great look and feel to the pieces, especially when compared to the stark wood veneer furniture from the likes of Freedom and Harvey Norman.

Good service amd quality range of French provincial

Awesome stuff...friendly staff

Love my chair from here. The quality is great and the staff didn't mind my sitting in every chair in the shop before I made my choice

Amazing furniture at a surprisingly low price