Mercure Canberra

Stayed for a conference at the convention centre, walking to and from each day. My room was ready extra early conveniently and the staff were friendly, helpful and well organised. Also worth noting the building is absolutely lovely and the pillows very comfortable.

I had a good time staying at Mercure Canberra. The room was nice, and the bathroom looked like it was updated recently. I liked the courtyard in the middle, and having breakfast overlooking that was great. The hotel is located close to Canberra Centre, and just below Mt Ainslie, which offers a great walking trail to the top with lots of wildlife sightings on the way.

Room and bed were comfortable and breakfast was very good. You may, however, consider having a dedicated toaster for the gluten-free bread that you have available. We particularly like the fact that your hotel welcomes well-behaved pets.

the loft room was good, however I found the railing upstairs to be quite loose which was a worry. The steps down were quite slippery in places and also very narrow on the corners.
We tried to dine in the bistro (as the restaurant was full) and found there was a very strong smell as if someone had vomited in there earlier.
The breakfast buffet was very well laid out and the food was nice. Staff did not rush us out once we had finished eating.
I think that being charged $40 for a roll away bed is quite ridiculous.

Mercure Canberra was a very pleasant surprise. The room was very comfortable, the split level worked well and the warm fires added much to the feeling of a home away from home. But the meal was the my most enduring memory. The Entree of prawn fritter and the main of herb encrusted lamb would be listed as my preferred last meal but it was you wait staff that really took the cake. Thank you for an amazing 24 hours.

As I was travelling with my 84 year old(very slow, very arthritic) Mother, I was extremely aware of the improvements that need to be made for differently abled people. A ramp at the entrance would be appreciated.As there were no ramps through the garden courtyard we had to walk the very long way around (we were in the back, Rm 308) plus use the ancient lift to get to Reception & the restaurants.This necessitated passing the world's worst fish tank....either clean & update this atrocity or free the fish & make it a giant planter!!!
All Staff were lovely & extremely helpful. We enjoyed the breakfast service, though the automatic coffee machine is a real disappointment. I bought a coffee from the vendor in the foyer on my second morning, such an improvement! We enjoyed a meal at the Bistro, a good varied menu.We also appreciated the newspapers on offer.

I felt the hotel ambience left much to be desired. I understand it is an old hotel, but the public areas and hallways really it looks as though it hasn't had any update in decades. There was paint peeling off the walls, the windows were dirty, the carpet was old. An old hotel can maintain it's history and still be up to date.
The rooms were quite nice and it was good to see the bathrooms have been modernised. The food and service were superb though.

We coincided our stay with the last weekend of the month seafood buffet. The buffet was varied, fresh and lovely with some Asian touches and a great dessert and cheese section as well. We were thrilled to be upgraded to a King loft room with a comfy bed, a kitchenette, The breakfast was good with eggs to order and a varied spread of the usual items. We enjoyed relaxing after dinner in front of the open fire. It is a few minutes away from the city shops, plenty of free parking and very comfortable in an old worldly way.

Rooms were spacious enough for family of three. Quiet location, close to shops and cafes and local attractions. Staff were friendly. Had a good experience overall.

Had dinner at Courtyard. Longest wait time ever - 1hour and 20minutes to get a food served. The staff first mentioned that the food will take about 20minutes to get served before the seating. No staff attended the table from the seating, and 40minutes after staff came and asked if we need anything where the glass was refilled with water.
After 1 hour of seating, I called the staff and he mentioned that it will take another 15 minutes. After another 20 minutes we were served with food. The food itself was at okay standard - good fish, good steak, oily onion ring and hard polenta chips. We ate quickly so we can leave the place.

As an Accor Platinum member I was made to feel welcome and given a loft room with the bedroom upstairs. Large, clean and everything was very comfortable and also had a comfy bed. The room service menu is excellent with a lot of choices and is good value. The minibar items are well priced I thought. There is dinner and breakfast available in the restaurant which is a lovely venue. Staff working at reception were really professional and friendly to deal with. Location is handy for those with a car. I'd definitely stay here again and recommend it.

Close to town without being immediately in the CBD. A range of dining options within the hotel. The rooms are well serviced, but would have been better with complimentary internet. Some decor is a little dated. A pleasant stay overall.